Terms of Service

Effective Date: 25-01-2025

1. Our Services

We provide a platform that enables businesses and individuals to create automated chat flows that they can deploy across a wide range of messaging services, social media, and other third-party platforms. If you purchase or use our Services, you’re doing so through Viral247, and such purchase and use is subject to this Agreement; provided, that if you’ve entered into a separate agreement or order form with us governing the purchase or use of our Services, such separate agreement or order form will govern in the event of a conflict with this Agreement.

2. Account, Password and Security

You must register with Viral247 and create an account to use the Services (an “Account”) and as part of that process you will be requested to provide certain information, including without limitation your name and email address, which may be provided by linking certain services, including without limitation Google, Instagram, or Facebook to your Account. By using the Services, you agree to provide true, accurate, current and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current and complete. You are the sole authorized user of your Account. You are responsible for maintaining the confidentiality of any login and password provided by you or given to you by Viral247 for accessing the Services.

3. Agencies and Business Owners

A “Business Owner” is any individual or entity that uses Viral247’s Services to market, support, develop, or otherwise commercialise their business, services, or products. An “Agency” is any service provider retained or hired by a Business Owner to create and/or manage a Viral247 account and use the Services on the Business Owner’s behalf. An Agency is not required for a Business Owner to use the Services.

4. User Generated Content

“User Generated Content” is defined as any content, information, and materials that may be textual, audio, or visual that you or any Conversation Participant provide, submit, upload, publish, or make otherwise available to the Services and our users. You are solely responsible for your and your Conversation Participants’ User Generated Content, and we act merely as a passive conduit for your online distribution and publication of User Generated Content.

5. Communication by Email

If you would like to communicate with your users via email, you hereby agree to the following Compliance and Indemnity Terms (“CIT”). You are required to use the Services in full compliance with all applicable laws and regulations, including without limitation, all state and central laws specifically including but not limited to the Information Technology Act, 2000 (as amended), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Telecom Commercial Communications Customer Preference Regulations, 2018 issued by the Telecom Regulatory Authority of India (TRAI).